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Refund Policy

Last updated: April 20, 2026

We want you to be completely satisfied with TransAgent. If you're not happy for any reason, we'll give you a full refund.

14-Day Money-Back Guarantee

Full Refund, No Questions Asked

All purchases — including subscriptions and credit packs — come with a 14-day unconditional money-back guarantee. If you are not satisfied for any reason, you can request a full refund within 14 days of purchase.

Subscriptions

You can request a full refund within 14 days of your initial subscription purchase or any renewal charge.

You may cancel your subscription at any time. Your access will continue until the end of the current billing period.

Credit Packs

Credit pack purchases are fully refundable within 14 days of purchase.

Free Credits

Free credits provided upon sign-up or through promotions have no monetary value and are not refundable or transferable.

How to Request a Refund

  1. 1Email support@transagent.io with your account email.
  2. 2We'll process your refund within 1–2 business days.
  3. 3Refunds are returned to your original payment method within 5–10 business days.

Need help? Reach out at support@transagent.io